instructional units offered within each of the standard and
core programs are available as half-day, one-day, and two-day
These include: Handling Questions
Source, Dealing with Difficult Situations and People, Coping with
Confrontation, Assertiveness in Any Situation, Visualizing and
into Success, Stress Management, Change Management, Telephone Skills,
Defining and Articulating
Issues, Analyzing Audiences and Formulating Messages, Listening for Intent
Content, and Understanding and Communicating with Individuals’
also offer training in writing techniques in conjunction with -- and
from -- our spokesperson courses.
for professionals and non-professionals, script writing (audio and
editorial-page letters, and business writing. The instruction employs
the same behavior-communications' principles offered in our
Our Advanced Communications Training (ACTtm) program is
offered only to graduates of one or more of our core programs. The
highly sophisticated and effective techniques are unsurpassed. Each
is based upon practical and pragmatic interpretation of some aspect
study of research in neuroscience, physiology, psychology,
dynamics, behavior, and communication.
learn how to use this program's techniques to influence opinion,
behavior, and bring about desired outcomes -- often in minutes. No
spokesperson-training organization provides the level of
in this program.
To lead effectively in today's environment, one must keep pace with change. At no other time in history has the access to information been so rapid and diverse. Rapport Communications' programs help participants learn how to deal with the human side of leadership today. They cover every aspect of leading others emphasizing such key issues as personality profiling, along with leading during change or crises and team management. Stephen holds a recent M.S. degree in Organizational Leadership and Innovation and has completed approximately 2/3 of a doctoral degree program in this subject. He has also taught global leadership at the graduate level and entrepreneurial leadership at the undergraduate level during the past four years. He has a book manuscript in progress titled, "The Volunteer Leader's Guide to Leading Volunteers."